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Customer Success is your trusted partner in getting the most out of your Blackbaud solutions. Our mission is to provide you with the resources and connect you with information you need to empower your success. Whether you are just getting started or want to take advantage of the latest features, the Blackbaud Customer Success team is here to help you reach your goals.

Our adoption sessions unpack the "how do I" questions and are designed to help optimize all the great features available in your Blackbaud solutions, so you can focus on your mission. Register for one of our upcoming live sessions to get real-time feedback, or explore our on-demand library below to get started.

Additional Resources







Customer Success Resource Library

Discover even more resources and on-demand webinars for your Blackbaud solutions below!

Blackbaud Raiser's Edge NXT®

Explore the on-demand resource library for everything from fundraising best practices and data health tips, to integration help and sector-specific resources to optimize your database.

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Blackbaud Financial Edge NXT®

Check out the on-demand resource library to learn about best practices and product features that help you maximize your use of Financial Edge NXT.

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Blackbaud Luminate Online®

Explore the on-demand resource library to learn best practices for fundraising, donor engagement, communications, and more to help customize and utilize your Luminate Online software.

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Blackbaud eTapestry®

Explore the on-demand resource library to learn best practices for data entry, export, online presence, communications and more to help customize and utilize your eTapestry database.

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Blackbaud Grantmaking™

New to Blackbaud Grantmaking? We'll help you get started with a quick introduction to the system, as well as a few additional resources to help you achieve success.

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Blackbaud TeamRaiser®

Explore best practices for peer-to-peer fundraising, coaching communications, and more available through our on-demand resource library to help maximize use of your TeamRaiser software.

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Blackbaud Altru®

Explore our library of on-demand Altru webinars for best practices on mobile fundraising and using Blackbaud Merchant Services, setting up the camps, or understanding the Onboarding Portal.

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Blackbaud Church Management™

Get started using Blackbaud Church Management withon-demand webinars to help you with events, small group management, member profiles and more.

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Blackbaud Peer-to-Peer Fundraising™, powered by JustGiving®

Learn how to accept direct donations, build program-specific campaign fundraisers, offer DIY peer-to-peer fundraising, and more.

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Blackbaud's education management portfolio for K–12

Watch the on-demand sessions to get acquainted with tuition and enrollment managment, the Academics Management System, and the Core System basics.

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Have a question about an event or having trouble attending a live session? Email [email protected] for assistance.

Want to talk to our team about how we can help you achieve success with your Blackbaud solutions? Email us at [email protected].