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Blackbaud's Pacific Customer Success team is your trusted partner in getting the most out of your Blackbaud solutions. Our mission is to provide you with the resources and connect you with information you need to empower your success. Whether you are just getting started or want to take advantage of the latest features, the Blackbaud Customer Success team is here to help you reach your goals.

Our adoption sessions unpack the "how do I" questions, and are designed to help optimise all the great features available in your Blackbaud solutions, so you can focus on your mission. Register for one of our upcoming live sessions to get real-time feedback, or explore our on-demand library below to get started.

Additional Resources







Customer Success Resource Library

Discover even more resources and on-demand webinars for your Blackbaud solutions below!

Blackbaud Raiser's Edge NXT®

Explore the on-demand resource library for everything from fundraising best practices and data health tips, to integration help and sector-specific resources to optimise your database.

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Blackbaud Financial Edge NXT®

Check out the on-demand resource library to learn about best practices and product features that help you maximise your use of Financial Edge NXT.

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Blackbaud eTapestry®

Explore the on-demand resource library to learn best practices for data entry, export, online presence, communications and more to help customize and utilise your eTapestry database.

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Blackbaud Grantmaking™

New to Blackbaud Grantmaking? We'll help you get started with a quick introduction to the system, as well as a few additional resources to help you achieve success.

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Blackbaud CRM™

Learn how to utilise the Foundations and Prospects modules in Blackbaud CRM, and understand how to get the most out of the Query tool with these on-demand resources. 


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Blackbaud NetCommunity™

New to Blackbaud NetCommunity? We'll help you get started with free eLearning from Blackbaud University. Then, learn more about using forms, data, and managing events.

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Blackbaud Award Management™

Explore additional training and helpful links for Blackbaud Award Management and check back for new on-demand resources from the Customer Success team, coming soon. 

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Partner Ecosystem Webinar Series

Learn how Blackbaud’s purpose built solutions integrate with state-of-the-art technologies from our partners to seamlessly power your mission into the future.

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Blackbaud Award Management™

Explore additional training and helpful links for Blackbaud Award Management and check back for new on-demand resources from the Customer Success team, coming soon. 

Explore now

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Have a question about an event or having trouble attending a live session? Email [email protected] for assistance.

Want to talk to our team about how we can help you achieve success with your Blackbaud solutions? Email us at [email protected].