Blackbaud

Get answers to your public cloud relocation questions below!

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Thursday, September 17, 2020 | 2:00 p.m. ET

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Thursday, September 17, 2020 | 2:00 p.m. ET

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Thursday, September 17, 2020 | 2:00 p.m. ET

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Thursday, September 17, 2020 | 2:00 p.m. ET

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Thursday, September 17, 2020 | 2:00 p.m. ET

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Thursday, September 17, 2020 | 2:00 p.m. ET

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Thursday, September 17, 2020 | 2:00 p.m. ET

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Thursday, September 17, 2020 | 2:00 p.m. ET

Being in the cloud provides the enhanced security, reliability, and performance that the social good community needs – all within a modern architecture that drives impact and outcomes for your organization. By relocating your Blackbaud Grantmaking™ solution to the cloud, your organization will be able to take full advantage of these benefits, so you can stay focused on your mission.

Please review frequently asked questions and the other resources available to you on this site.

Are there any pre-relocation actions I need to take?

You do not need to take any actions before your solution is moved to the public cloud.

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Are there any post-relocation actions I need to take?

Please take a few moments to access your solution and contact us if you have any concerns. For customers in Australia, Canada, and the United Kingdom who are using API, please review this Knowledgebase article to learn more about steps you will need to take post relocation.

Blackbaud ID (BBID) Authentication

As part of ongoing updates to security protocols, we have replaced Blackbaud Hosting Services (Citrix) credentials with BBID authentication when accessing your database.

Learn more

Roaming Profile Reset

What does refreshing my Citrix profile mean? Please read more below for questions about preferences, recently accessed records, or column choices.

FAQs

Q: Why is my solution being moved to the public cloud and how will I benefit?

A: Blackbaud Cloud Operations includes innovative, modern cloud infrastructure enabling heightened security, reliability, performance and more—all benefits that will help drive collaboration efforts throughout your organization. Your Blackbaud Grantmaking™ data will reside within your region in the public cloud.

For you to take full advantage of the benefits of Blackbaud’s new modern cloud operations model, we will be relocating your hosted Grantmaking solution to Microsoft® Azure.

Q: How does Blackbaud ensure the relocation process is secure, given the confidentiality/sensitivity of the information that is being transferred?

A: Customer data is fully encrypted, transferred, and stored in data encrypted storage containers during the timeframe of the customer relocation. Once the customer’s solution is moved into the public cloud environment successfully, all the encrypted stored data used to enable the relocation is deleted from the storage container.

Q: When will my relocation occur and what is the impact?

A: Relocation to the public cloud will occur during the planned maintenance window for your region on the date in your notification. The downtime during your relocation only impacts your Grantmaking solution, not any other Blackbaud solutions or constituent facing pages.

Q: Why has my September 9, 2023 relocation date been rescheduled?

A: We apologize for any inconvenience this change in timing may cause your organization.

We were unable to move your solution during the timeline we previously communicated. We experienced some unexpected complexities in migrating custom functionality to your new Azure environment. As a result, we are rescheduling your relocation to a later date and will communicate that date to you via email to ensure that your relocation experience is as positive as possible.

Q: Will there be any disruption in service during the relocation?

A: To limit operational disruption, your relocation will occur outside of daily business hours from 11 p.m. to 3 a.m. beginning on your scheduled relocation date. During the relocation, you will not be able to log in to or access your solution. After the successful completion of your Microsoft Azure relocation, we will send an email to confirm your relocation is complete.

Q: (Blackbaud Grantmaking UK customers only) Why is Blackbaud moving my organization’s solution to a different public cloud environment?

A: Our new Blackbaud Cloud Operations Azure environment in Europe will offer our Blackbaud Grantmaking UK customers a more consistent experience with all our other Blackbaud Grantmaking customers globally, with aligned best practices and deployments and improved performance, stability, and reliability versus the legacy cloud environment.

Q: Will the relocation from the existing public cloud environment to the new Blackbaud Cloud Operations provide API access?

A: This relocation to Blackbaud Cloud Operations will provide those Blackbaud Grantmaking UK customers who have the current Blackbaud Grantmaking API full access to this API, resolving some recent issues which may have prevented access for some customers.

Q: What do I need to do after my relocation if I use API in Australia, Canada, or the United Kingdom?

A: Please refer to this Knowledgebase article for more information on the steps you will need to take if you currently use API in Canada or Australia.

Q: How will I know when the relocation is completed?

A: After the successful completion of your Microsoft Azure relocation, we will send an email to confirm your relocation is complete. If you wish to notify any additional users beyond those listed in the email you receive, please forward to those individuals.

In the unlikely event you receive an email notification about the relocation not completing successfully, you can continue to use your Blackbaud Grantmaking solution as you did before. We will reschedule your relocation and you will receive another notice alerting you to the time and steps to take.