Blackbaud

Get answers to your public cloud relocation questions below!

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Thursday, September 17, 2020 | 2:00 p.m. ET

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Being in a Blackbaud Azure cloud environment provides the enhanced security, reliability, and performance that the social good community needs – all within a modern architecture that drives impact and outcomes for your organization. Once we move your Blackbaud Luminate Online® solution from our Blackbaud data center to our Microsoft Azure environment, your organization will be able to take full advantage of these benefits.

Please review frequently asked questions and other resources available to you on this site.

Are there any pre-relocation actions I need to take?

Information about any actions needed before your Luminate Online database moves to Azure will be shared in advance.

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Are there any post-relocation actions I need to take?

Information about any actions needed once your Luminate Online database is in a Blackbaud Azure environment will be shared before your solution is moved.

Blackbaud ID (BBID) Authentication

As part of ongoing updates to security protocols, we have replaced Blackbaud Hosting Services (Citrix) credentials with BBID authentication when accessing your database.

Learn more

Roaming Profile Reset

What does refreshing my Citrix profile mean? Please read more below for questions about preferences, recently accessed records, or column choices.

FAQs

Q: How does my organization benefit from being moved into a Blackbaud Azure environment?

A: In 2026, Blackbaud Luminate Online customers will benefit from Blackbaud Cloud Operations in a modern Azure environment, delivering enhanced security, reliability, and performance. Luminate Online databases will also use Transparent Database Encryption (TDE), an industry‑standard practice that provides full‑database encryption for all data, including free‑text fields. Together, these enhancements deliver a more secure, resilient, and future‑ready foundation that strengthens collaboration and empowers your organization to achieve even more.

Q: What benefit does TDE (Transparent Date Encryption) provide?

A: TDE is an industry standard best practice methodology that provides customers with the added security of full database encryption for all fields, including free-text note fields. Blackbaud has enabled TDE for Luminate Online in all public cloud environments including production and non-production without any customer effort or impact to normal customer operations. TDE enablement does not require any action for Blackbaud Luminate Online customers to benefit from this additional layer of security.

Q: When will my relocation occur and what is the impact?

A: Our goal is to move Luminate Online customers by Fall 2026. We will provide more specific timing information to customers when the timeline is clearer. You will receive a series of emails from us BEFORE your relocation date with more information.

Your relocation to the public cloud environment will occur during the regular maintenance window for your region. The downtime during your relocation only impacts your Luminate Online solution, not any other Blackbaud solutions or constituent facing pages.

Q: Can I change my scheduled relocation date once I’m notified with a date?

A: Blackbaud is unable to accommodate customer-specific relocation timelines based on the process being used to complete the migration. We are working to schedule during timeframes that will minimize impact to customers.

Q: Will there be any disruption in service?

A: During the relocation, users will not be able to log in or access your Blackbaud Luminate Online solution. To limit operational disruption, your relocation will occur during your regular maintenance window. Please follow any action steps per your specific set up to avoid any disruption in service after your relocation.

Q: What actions do I need to take before my solution is moved to the public cloud?

A: Information about any actions needed before your Luminate Online database moves to Azure will be shared in advance. We are working to minimize any required customer actions and will have more details before relocations begin.

Q: What actions do I need to take post-relocation?

A: Information about any actions needed once your Luminate Online database is in a Blackbaud Azure environment will be shared before your solution is moved. We are working to minimize any required customer actions and will have more details before relocations begin.

Q: How will I know when the relocation is completed?

A: Within 24 hours, we will send an email confirming that your relocation is successfully complete. Please forward the confirmation email or notify other users in your organization that the relocation was successful and that they can resume using Luminate Online.

Q: Is there any cost associated with relocating to the public cloud?

A: There is no additional cost to your organization associated with your Luminate Online instance being moved into Blackbaud’s Microsoft Azure environment.

Q: Where will my data reside once my Luminate Online solution is relocated to a Blackbaud Azure environment?

A: Once relocated, all Luminate Online data for US and Canadian customers will be stored within US-based Blackbaud Azure environments. Additionally, email and payment services data for all customers will continue to reside in US environments.

Q: Will there be noticeable differences to my Luminate Online experience once it’s in a Blackbaud Azure environment?

A: While your organization will benefit from enhanced security, reliability, and performance in an Azure environment, there should not be any noticeable visual or user experience differences.

Q: Is there a rollback plan if there are issues?

A: We plan to resolve any identified issues during the pilot/testing phase to minimize this concern. Once databases are in Azure environments, we are unable to roll customers back to previous environments.