Blackbaud

Get answers to your public cloud relocation questions below!

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Thursday, September 17, 2020 | 2:00 p.m. ET

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Thursday, September 17, 2020 | 2:00 p.m. ET

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Thursday, September 17, 2020 | 2:00 p.m. ET

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Thursday, September 17, 2020 | 2:00 p.m. ET

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Thursday, September 17, 2020 | 2:00 p.m. ET

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Thursday, September 17, 2020 | 2:00 p.m. ET

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Thursday, September 17, 2020 | 2:00 p.m. ET

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Thursday, September 17, 2020 | 2:00 p.m. ET

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Thursday, September 17, 2020 | 2:00 p.m. ET

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Thursday, September 17, 2020 | 2:00 p.m. ET

Being in the cloud provides the enhanced security, reliability, and performance that the social good community needs – all within a modern architecture that drives impact and outcomes for your organization. By relocating your Blackbaud NetCommunity™ solution to the cloud, your organization will be able to take full advantage of these benefits, so you can stay focused on your mission.

Please review frequently asked questions and the other resources available to you on this site.

What actions do I need to take before and after my relocation?

Please review Knowledgebase article 199948 to learn about steps you needed before and after your relocation occurs. The actions vary based on how your solution is configured..

Read here

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If I use the BBNC plug-in with Raiser's Edge, do I need to take action?

Yes, you will need to follow the steps in Knowledgebase article 54460 to ensure your plug-in is working after your relocation.

Learn more

Blackbaud ID (BBID) Authentication

As part of ongoing updates to security protocols, we have replaced Blackbaud Hosting Services (Citrix) credentials with BBID authentication when accessing your database.

Learn more

Roaming Profile Reset

What does refreshing my Citrix profile mean? Please read more below for questions about preferences, recently accessed records, or column choices.

FAQs

Q: Why is my solution being moved to the public cloud and how will I benefit?

A: Blackbaud Cloud Operations includes innovative, modern cloud infrastructure enabling heightened security, reliability, performance and more—all benefits that will help drive collaboration efforts throughout your organization. Your ResearchPoint data will reside within your region in the public cloud.

For you to take full advantage of the benefits of Blackbaud’s new modern cloud operations model, we will be relocating your hosted ResearchPoint solution to Microsoft® Azure.

Q: How does Blackbaud ensure the relocation process is secure, given the confidentiality/sensitivity of the information that is being transferred?

A: Customer data is fully encrypted, transferred, and stored in data encrypted storage containers during the timeframe of the customer relocation. Once the customer’s solution is moved into the public cloud environment successfully, all the encrypted stored data used to enable the relocation is deleted from the storage container.

Q: When will my relocation occur and what is the impact?

A: Relocation to the public cloud will occur during the regular maintenance window on the date in your notification. The downtime during your relocation only impacts your Blackbaud NetCommunity solution, not any other Blackbaud solutions or constituent facing pages.

Q: Will there be any disruption in service?

A: During the relocation, you will not be able to log in or access your Blackbaud NetCommunity solution. To limit operational disruption, your relocation will occur outside of daily business hours during your regular maintenance window. Please follow the action steps per your specific set up to avoid any disruption in service after your relocation.

Q: How will I know when the relocation is completed?

A: After the successful completion of your Microsoft Azure relocation, we will send an email to confirm your relocation is complete.

In the unlikely event you receive an email notification about the relocation not completing successfully, you can continue to use your Blackbaud NetCommunity solution as you did before. We will reschedule your relocation and you will receive another notice alerting you to the time and steps to take.

Q: Will my database have TDE (Transparent Data Encryption) once we are in Azure?

A: Yes. Blackbaud is actively enabling TDE for all Blackbaud NetCommunity customers in all public cloud environments including production and non-production without any customer effort or impact to normal customer operations. TDE is an industry standard best practice methodology that provides customers with the added security of full database encryption for all fields, including free-text note fields. TDE enablement does not require any action for customers to benefit from this additional layer of security.