Using Raiser's Edge NXT? Check out our on-demand Jump-Start Sessions here to learn more about the online engagement tools available in your Raiser's Edge NXT subscription!
Before You Get Started...
Before you create your donation forms and emails in Online Express, you will need to make sure that the following items configured:
When you're ready to begin, use the resources below to learn more about Online Express and how to create forms, emails, and more!
Blackbaud University Training Courses
Raiser's Edge: Basics of Blackbaud Online Express
Launch eLearning Course
Learn how to use Blackbaud Online Express to send email communications and promote online donations. This course will show you how to access and navigate, create and manage donation forms, download transactions, and create and send emails.
Online Giving in Online Express
Not sure where to start in getting your online donations off the ground? In this session, we'll discuss online fundraising trends, industry best practices and review the basics of creating an online donation form using Online Express.
Downloading Transactions in Online Express
Once your form is live, you'll start receiving donations! This webinar will discuss best practices for downloading transactions from Online Express to The Raiser's Edge. We'll review how to link records, process updates, and add donations to your database—all while sharing time-saving tips!
Email Marketing 101 in Online Express
Consider this your beginners guide to email marketing using our Email tool in Online Express. In this presentation, we will walk through the strategy of creating of a successful email along with some helpful tips and tricks for email design. You will walk away being able to create a beautiful looking, mobile friendly email in minutes.
Planning Events in Online Express
Have an upcoming event? This is the webinar where we’ll discuss Online Express event forms. In this session, we’ll walk you through the creation process of an event form and have you creating your own event forms in no time.
Disbursements to your account will be made every business day, excluding bank holidays.
More details, including a sample disbursement calendar, are located in the Disbursement Information tab under General Settings from within the Blackbaud Merchant Services Web Portal.
As a reminder, Blackbaud will both deposit funds and debit your bank account for the full amount of any negative or debit balances (including any chargebacks and reversals). Failure of an attempted debit will place all payouts on hold so be sure your bank allows both deposits and debits from these merchant ACH IDs.
Credit Card Updater
Using Credit Card Updater, you can minimize disruptions in monthly revenue. Your first updates will be received in 6-8 weeks, following our security and registration processes, and monthly thereafter.
Credit Card Updater is available in the following Blackbaud solutions. To ensure that it is properly configured and you can begin receiving updates, please review the documentation below:
If you are already using Credit Card Updater, you will no longer be charged the per-update rate/monthly minimum as those costs are now included with your new per-transaction rates.
Premium Fraud Management
If your organization is experiencing online credit card fraud, you can enable Premium Fraud Management to help mitigate it and then disable the service once resolved. To enable or disable the service, login to the Blackbaud Merchant Services Web Portal and select:
There is no additional fee charged for screening transactions.
With Blackbaud MobilePay, you can take payments on the go. Your organization is eligible to receive up to six free Blackbaud MobilePay readers. Additional readers may be purchased.
To order your readers, please complete the “Request Reader” form on our website.
Should you have any questions about these features, please join one of our upcoming product tours.