Join our webinar series, 30-Minute Tips and Timesavers, with some of our best Blackbaud solutions experts. Each month they'll cover a different topic to help you use your software more effectively and reduce the time you’re spending on outdated processes.
Each webinar in the series is 30 minutes or less and is free to join! If you can’t make it to one of the webinars, on-demand versions will be available for you to watch when it’s most convenient for you.
Warm Your Welcome: Tips for Setting Up Your Automated Welcome Series
August 7 | 1:00 p.m. ET
A warm welcome can be a key factor in retaining your donors—is it time for a Welcome Series refresh? Learn best practices for setting up an automated welcome series and tips for creating and sending a segmented, recurring email campaign to engage your supporters.
Personalize Your Communications with S-Tags and Conditionals
September 11 | 1:00 p.m. ET
Do you currently create multiple versions of the same email message to tailor the content to different target audiences? Wouldn’t it be easier to create one email message that automagically gets personalized as it’s sent? S-tags and conditionals are here to help. In this session we’ll explain how to use conditional content in your emails to deliver more personalized and targeted messaging.
End of Year Email Checklist: Top Tips for Email Segmenting, Scheduling and Sending
October 2 | 1:00 p.m. ET
It’s almost crunch time! This session will help you prepare your end-of-year email operations to ensure your messages reach the right constituents at the right time! We’ll review best practices for email segmentation, scheduling and sending your Giving Tuesday and end-of-year emails with Luminate.
Benchmark Yourself in TeamRaiser
November 6 | 1:00 p.m. ET
Have you ever wondered how your organization’s TeamRaiser program compares to national trends? During this session, we will review how to find key statistics using reports, queries, and dashboards in Luminate Online that you can use to benchmark yourself.
Easy Blackbaud TeamRaiser Event Creation for 2020
December 4 | 1:00 p.m. ET
Learn how to easily refresh your Blackbaud TeamRaiser events for 2020. There is no need to recreate the wheel – just use your 2019 event as the foundation and build from there.
Disbursements to your account will be made every business day, excluding bank holidays.
More details, including a sample disbursement calendar, are located in the Disbursement Information tab under General Settings from within the Blackbaud Merchant Services Web Portal.
As a reminder, Blackbaud will both deposit funds and debit your bank account for the full amount of any negative or debit balances (including any chargebacks and reversals). Failure of an attempted debit will place all payouts on hold so be sure your bank allows both deposits and debits from these merchant ACH IDs.
Credit Card Updater
Using Credit Card Updater, you can minimize disruptions in monthly revenue. Your first updates will be received in 6-8 weeks, following our security and registration processes, and monthly thereafter.
Credit Card Updater is available in the following Blackbaud solutions. To ensure that it is properly configured and you can begin receiving updates, please review the documentation below:
If you are already using Credit Card Updater, you will no longer be charged the per-update rate/monthly minimum as those costs are now included with your new per-transaction rates.
Premium Fraud Management
If your organization is experiencing online credit card fraud, you can enable Premium Fraud Management to help mitigate it and then disable the service once resolved. To enable or disable the service, login to the Blackbaud Merchant Services Web Portal and select:
There is no additional fee charged for screening transactions.
With Blackbaud MobilePay, you can take payments on the go. Your organization is eligible to receive up to six free Blackbaud MobilePay readers. Additional readers may be purchased.
To order your readers, please complete the “Request Reader” form on our website.
Should you have any questions about these features, please join one of our upcoming product tours.
Customer Success Manager
With 18 years of experience in the nonprofit world, Kent’s focus is on driving successful outcomes for his customers. At Blackbaud, he is a customer success manager and uses his years of experience working for nonprofits to help TeamRaiser users maximize their creative use of the solution.
Sr. Customer Success Manager,
Erik joined Blackbaud in April 2016 as a Customer Success Manager having spent the previous five years as the Director of Digital Strategy at United to End Genocide where he led strategic planning, online fundraising and advocacy campaigns, content development, brand management and technical implementation.
Sr. Customer Success Manager,
Jennifer is a senior customer success manager at Blackbaud. She combines her knowledge and 14 years of nonprofit experience to help customers maximize their fundraising potential with Luminate Online and TeamRaiser. Jennifer’s core passion lies in helping organizations engage and retain their fundraising participants and donors through mindful strategies and works with customers to help them achieve their fundraising goals with their Blackbaud solutions.
Ryan O’Keefe ,
Ryan O’Keefe is a Product Manager at Blackbaud. He’s been with Blackbaud for over 6 years and has over 8 years of non-profit experience. His background in marketing and web development has helped him to build the foundation for new marketing features and products at Blackbaud. Currently, he is working on Next Gen social marketing capabilities and Next Gen donations and receipting.