Join our webinar series, 30-Minute Tips and Timesavers, with some of our best Blackbaud solutions experts. Each month they'll cover a different topic to help you use your software more effectively and reduce the time you’re spending on outdated processes.
Each webinar in the series is 30 minutes or less and is free to join! If you can’t make it to one of the webinars, on-demand versions will be available for you to watch when it’s most convenient for you.
Reporting for Your 2019 Strategic Planning
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The first step to expanding your online success in 2019, is to evaluate your previous efforts. Your Customer Success Team will review key data points to use for strategic planning and where to find them using Reports and Dashboards.
Engage More Supporters with Social Posting, Social Scores, and Social Insights in Luminate Beta
February 6 | 1:00 p.m. ET
Do you want your messages to reach 200x more people? The average organization can potentially reach 34 million people by activating the social networks of their supporters. Learn how you can use Social Posting, Social Scoring, and the Social Insights report found in Luminate Beta to more effectively engage with your constituents on social media.
3 Quick Tips to Strengthen Your Sustainer Program in Luminate Online
March 6 | 1:00 p.m. ET
Sustainer giving programs are becoming an increasingly important and reliable source of revenue for non-profit organizations. Is your organization losing money because you haven’t developed your recurring gift program? We’ll review 3 quick tips you can use to strengthen your sustainer program: optimizing your donation form, setting up the Gifts Services Center, and preventing donor credit cards from expiring.
Introduction to Engagement Factors
April 3 | 1:00 p.m. ET
Did you know that mailing to disengaged email subscribers could compromise your overall email deliverability? Engagement Factors in Luminate Online can help you track constituent engagement to not only boost your email deliverability, but also improve the way you interact with your constituents. Learn how to set up Engagement Factors and discover the best ways to use them in queries and groups.
Benchmark Yourself in TeamRaiser
May 1 | 1:00 p.m. ET
Have you ever wondered how your organization’s TeamRaiser program compares to national trends? During this session, we will review how to find key statistics using reports, queries, and dashboards in Luminate Online that you can use to benchmark yourself.
Optimizing Donations for Mobile
June 5 | 1:00 p.m. ET
Over 20% of gifts are now made on a mobile device. Learn how to streamline your donor experience using Blackbaud Checkout and other mobile-friendly settings and tweaks.
Disbursements to your account will be made every business day, excluding bank holidays.
More details, including a sample disbursement calendar, are located in the Disbursement Information tab under General Settings from within the Blackbaud Merchant Services Web Portal.
As a reminder, Blackbaud will both deposit funds and debit your bank account for the full amount of any negative or debit balances (including any chargebacks and reversals). Failure of an attempted debit will place all payouts on hold so be sure your bank allows both deposits and debits from these merchant ACH IDs.
Credit Card Updater
Using Credit Card Updater, you can minimize disruptions in monthly revenue. Your first updates will be received in 6-8 weeks, following our security and registration processes, and monthly thereafter.
Credit Card Updater is available in the following Blackbaud solutions. To ensure that it is properly configured and you can begin receiving updates, please review the documentation below:
If you are already using Credit Card Updater, you will no longer be charged the per-update rate/monthly minimum as those costs are now included with your new per-transaction rates.
Premium Fraud Management
If your organization is experiencing online credit card fraud, you can enable Premium Fraud Management to help mitigate it and then disable the service once resolved. To enable or disable the service, login to the Blackbaud Merchant Services Web Portal and select:
There is no additional fee charged for screening transactions.
With Blackbaud MobilePay, you can take payments on the go. Your organization is eligible to receive up to six free Blackbaud MobilePay readers. Additional readers may be purchased.
To order your readers, please complete the “Request Reader” form on our website.
Should you have any questions about these features, please join one of our upcoming product tours.
Customer Success Manager
With 18 years of experience in the nonprofit world, Kent’s focus is on driving successful outcomes for his customers. At Blackbaud, he is a customer success manager and uses his years of experience working for nonprofits to help TeamRaiser users maximize their creative use of the solution.
Sr. Customer Success Manager,
Erik joined Blackbaud in April 2016 as a Customer Success Manager having spent the previous five years as the Director of Digital Strategy at United to End Genocide where he led strategic planning, online fundraising and advocacy campaigns, content development, brand management and technical implementation.
Sr. Customer Success Manager,
Jennifer is a senior customer success manager at Blackbaud. She combines her knowledge and 14 years of nonprofit experience to help customers maximize their fundraising potential with Luminate Online and TeamRaiser. Jennifer’s core passion lies in helping organizations engage and retain their fundraising participants and donors through mindful strategies and works with customers to help them achieve their fundraising goals with their Blackbaud solutions.
Customer Success Manager,
Brandi’s 2018 transition to the Customer Success Manager team was an easy one, as she had been a long time Luminate Online and TeamRaiser customer. She spent the previous decade focused on development, relationship management, and mission delivery for the American Cancer Society. Brandi is passionate about helping customers engage their constituents, enhance their missions, and ignite their fundraising with Blackbaud tools.
Ryan O’Keefe ,
Ryan O’Keefe is a Product Manager at Blackbaud. He’s been with Blackbaud for over 6 years and has over 8 years of non-profit experience. His background in marketing and web development has helped him to build the foundation for new marketing features and products at Blackbaud. Currently, he is working on Next Gen social marketing capabilities and Next Gen donations and receipting.
Customer Success Manager,
Karla joined Blackbaud in August 2015 with a passion for helping others. Viewing Blackbaud as an agent to increase her impact, she takes pride in building relationships and finding ways to help organizations devote more and more time to achieving their respective missions. As a Customer Success Manager, she leverages her combined 13 years of service and nonprofit experience to help equip organizations with the appropriate tools and resources for success.