30-Minute Tips and Timesavers

Want to learn new product capabilities, tips, tricks, and best practices?

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Join our webinar series, 30-Minute Tips and Timesavers, with some of our best Blackbaud solutions experts. Each month they'll cover a different topic to help you use your software more effectively and reduce the time you’re spending on outdated processes.

Each webinar in the series is 30 minutes or less and is free to join! If you can’t make it to one of the webinars, on-demand versions will be available for you to watch when it’s most convenient for you.

Upcoming Webinars

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Introduction to Engagement Factors
April 3 | 1:00 p.m. ET
Did you know that mailing to disengaged email subscribers could compromise your overall email deliverability? Engagement Factors in Luminate Online can help you track constituent engagement to not only boost your email deliverability, but also improve the way you interact with your constituents. Learn how to set up Engagement Factors and discover the best ways to use them in queries and groups.


Benchmark Yourself in TeamRaiser
May 1 | 1:00 p.m. ET
Have you ever wondered how your organization’s TeamRaiser program compares to national trends? During this session, we will review how to find key statistics using reports, queries, and dashboards in Luminate Online that you can use to benchmark yourself.


Optimizing Donations for Mobile
June 5 | 1:00 p.m. ET
Over 20% of gifts are now made on a mobile device. Learn how to streamline your donor experience using Blackbaud Checkout and other mobile-friendly settings and tweaks.

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OnDemand Webinars

Want even more tips and timesavers? Watch past webinars.
We also offer a webinar series on Tips and Timesavers for Raiser's Edge NXT.

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Additional Resources

Credit Card Updater

Using Credit Card Updater, you can minimize disruptions in monthly revenue. Your first updates will be received in 6-8 weeks, following our security and registration processes, and monthly thereafter.

Credit Card Updater is available in the following Blackbaud solutions. To ensure that it is properly configured and you can begin receiving updates, please review the documentation below:

If you are already using Credit Card Updater, you will no longer be charged the per-update rate/monthly minimum as those costs are now included with your new per-transaction rates.

Premium Fraud Management

If your organization is experiencing online credit card fraud, you can enable Premium Fraud Management to help mitigate it and then disable the service once resolved. To enable or disable the service, login to the Blackbaud Merchant Services Web Portal and select:

  • Account Management/General Settings
  • Edit fraud management options

There is no additional fee charged for screening transactions.

Blackbaud MobilePay

With Blackbaud MobilePay, you can take payments on the go. Your organization is eligible to receive up to six free Blackbaud MobilePay readers. Additional readers may be purchased.

To order your readers, please complete the “Request Reader” form on our website.

Should you have any questions about these features, please join one of our upcoming product tours.

Meet the Presenters:

Kent Gilliam

Kent Gilliam,
Customer Success Manager

With 18 years of experience in the nonprofit world, Kent’s focus is on driving successful outcomes for his customers. At Blackbaud, he is a customer success manager and uses his years of experience working for nonprofits to help TeamRaiser users maximize their creative use of the solution.

Erik Leaver

Erik Leaver,
Sr. Customer Success Manager,

Erik joined Blackbaud in April 2016 as a Customer Success Manager having spent the previous five years as the Director of Digital Strategy at United to End Genocide where he led strategic planning, online fundraising and advocacy campaigns, content development, brand management and technical implementation.

Jennifer Peters

Jennifer Peters,
Sr. Customer Success Manager,

Jennifer is a senior customer success manager at Blackbaud. She combines her knowledge and 14 years of nonprofit experience to help customers maximize their fundraising potential with Luminate Online and TeamRaiser. Jennifer’s core passion lies in helping organizations engage and retain their fundraising participants and donors through mindful strategies and works with customers to help them achieve their fundraising goals with their Blackbaud solutions.

Brandi Steward

Brandi Steward,
Customer Success Manager,

Brandi’s 2018 transition to the Customer Success Manager team was an easy one, as she had been a long time Luminate Online and TeamRaiser customer. She spent the previous decade focused on development, relationship management, and mission delivery for the American Cancer Society. Brandi is passionate about helping customers engage their constituents, enhance their missions, and ignite their fundraising with Blackbaud tools.

Ryan O’Keefe

Ryan O’Keefe ,
Product Manager,

Ryan O’Keefe is a Product Manager at Blackbaud. He’s been with Blackbaud for over 6 years and has over 8 years of non-profit experience. His background in marketing and web development has helped him to build the foundation for new marketing features and products at Blackbaud. Currently, he is working on Next Gen social marketing capabilities and Next Gen donations and receipting.

Karla Ball

Karla Ball,
Customer Success Manager,

Karla joined Blackbaud in August 2015 with a passion for helping others. Viewing Blackbaud as an agent to increase her impact, she takes pride in building relationships and finding ways to help organizations devote more and more time to achieving their respective missions. As a Customer Success Manager, she leverages her combined 13 years of service and nonprofit experience to help equip organizations with the appropriate tools and resources for success.