Blackbaud Digital Solutions

Blackbaud Digital Services

Grow supporter engagement, build community and drive fundraising activity

Planning your next campaign, event or appeal? Launched with our colleagues at JustGiving®, our in-house digital team build fundraising microsites and JustGiving customisations that help you provide an amazing online supporter experience.

Taking your event virtual? We've got you covered.

Get more info

Daily Disbursements

Disbursements to your account will be made every business day, excluding bank holidays.

More details, including a sample disbursement calendar, are located in the Disbursement Information tab under General Settings from within the Blackbaud Merchant Services Web Portal.

As a reminder, Blackbaud will both deposit funds and debit your bank account for the full amount of any negative or debit balances (including any chargebacks and reversals). Failure of an attempted debit will place all payouts on hold so be sure your bank allows both deposits and debits from these merchant ACH IDs.

Credit Card Updater

Using Credit Card Updater, you can minimize disruptions in monthly revenue. Your first updates will be received in 6-8 weeks, following our security and registration processes, and monthly thereafter.

Credit Card Updater is available in the following Blackbaud solutions. To ensure that it is properly configured and you can begin receiving updates, please review the documentation below:

Blackbaud Altru^®
Blackbaud CRM^™
Blackbaud Luminate Online^®
Blackbaud Raiser’s Edge NXT^®/Raiser’s Edge^® (Version 7.95 Patch 2 and higher)

If you are already using Credit Card Updater, you will no longer be charged the per-update rate/monthly minimum as those costs are now included with your new per-transaction rates.

Premium Fraud Management

If your organization is experiencing online credit card fraud, you can enable Premium Fraud Management to help mitigate it and then disable the service once resolved. To enable or disable the service, login to the Blackbaud Merchant Services Web Portal and select:

Account Management/General Settings
Edit fraud management options

There is no additional fee charged for screening transactions.

Blackbaud MobilePay

With Blackbaud MobilePay, you can take payments on the go. Your organization is eligible to receive up to six free Blackbaud MobilePay readers. Additional readers may be purchased.

To order your readers, please complete the “Request Reader” form on our website.

Should you have any questions about these features, please join one of our upcoming product tours.

Enhance your supporter experience with dedicated fundraising microsites

Fully branded to your cause and featuring live JustGiving fundraising totals and leaderboards

Single-page Microsite

Launch a quick, branded and interactive single page microsite for your campaign, appeal or event. Direct integration with JustGiving means live fundraising totals and leaderboards are displayed, as well as quick supporter sign up and donations.

Multi-page Microsite

Create an amazing supporter experience with a branded microsite for your most important fundraising campaigns or events. Live JustGiving fundraising totals, FAQs, downloadable resources and branded supporter pages all help foster engagement, community and fundraising activity.

Giving Day Microsite

Create a platform to bring your supporters together for one day of fundraising. Live fundraising totals, leaderboard and progress bars help communicate real-time impact, while automated thank you shoutouts and live social media feeds help build a sense of community.

Community Fundraising Hub

Inspire your supporters to organise their own fundraising initiatives with a dedicated community fundraising microsite. Direct integration with JustGiving means all community fundraising can be tracked and reported on so you get to see exactly how much is raised.

Mix and match our services to meet your fundraising goals

We’ve worked with some of the world’s leading charities to develop digital experiences that empower their fundraisers to raise more.

From creative concept development and discovery workshops, right through to go-live, in-campaign optimisation and in-depth post-campaign reviews - our Digital Services team are here to help your flagship campaigns succeed.

Learn more

Blackbaud Digital Services Screenshot

“We couldn't have done it without the Blackbaud Digital Team. What's amazing about working with them is that we came up with the original fundraising idea and they just ran with it which helped bring it all to life."

— Maddy Janes, Mass Participation & Product Manager, British Red Cross

Why partner with Blackbaud Digital Services

Best-practice fundraising

Get the support and digital expertise you need. Powered by JustGiving data, our team of digital fundraising experts will be with you every step of the way.

Mix & match to your needs

From single landing pages to full campaign websites with automated supporter emails, we’ll work with you to create scalable digital experiences that fit your needs and budget.

Communicate impact

Build an engaged supporter community by displaying real-time JustGiving fundraising totals. Live leaderboards and fundraising totals showcase the difference your supporters are making in real-time.

Unrivalled sector experience

Together, Blackbaud and JustGiving have over 50 years' experience working with thousands of charities. We understand your needs and challenges better than anyone else.

Need help acquiring, engaging and retaining supporters online?
Chat to our Digital team today

JustGiving became part of the Blackbaud family in 2017. We’re so excited to be working together to help you raise more money and power more good in the world.