Review Eligibility Requirements
Understand how your relocation will impact modules, plug-ins, and functionality that are part of your solution.
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Get answers to your public cloud relocation questions below!
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Thursday, September 17, 2020 | 2:00 p.m. ET
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Being in the cloud provides the enhanced security, reliability, and performance that the social good community needs – all within a modern architecture that drives impact and outcomes for your organization. By relocating your hosted Blackbaud Raisers Edge NXT® and/or Blackbaud Financial Edge NXT® to the cloud, your organization will be able to take full advantage of these benefits, so you can stay focused on your mission. Review the information below to prepare for the move. Let’s get started!
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Complete Pre-Relocation Steps
There are key steps that must be completed before your relocation. Read the relocation guide to get the details.
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Complete Post-Relocation Steps
You'll receive a reminder before your relocation and another immediately after it's completed. Finish the post-relocation steps to ensure you've got everything you need!
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Ready to learn more?
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FAQs
Q: What are the benefits of moving to the public cloud?
A: Blackbaud partners with industry-leading Cloud Service Providers(CSPs), such as our preferred provider Microsoft Azure®, to ensure your solutions benefit from modern infrastructure now and in the future. The public cloud leverages state-of-the-art enhanced security, reliability, stability, and performance. Benefits of Blackbaud Cloud Operations include:
- Innovative, modern cloud infrastructure.
- Adherence to the highest-level compliance certifications and laws, including PCI-DSS, PCI PA-DSS, SSAE 18 (SOC1, SOC2), GDPR, and alignment to best practices according to the Cloud Security Alliance and others.
Q: How does Blackbaud ensure the relocation process is secure, given the confidentiality/sensitivity of the information that is being transferred?
A: Customer data is fully encrypted, transferred, and stored in data encrypted storage containers during the timeframe of the customer relocation. Once the customer’s solution is moved into the public cloud environment successfully, all the encrypted stored data used to enable the relocation is deleted from the storage container.
Q: How long does it take to relocate to the public cloud? What should the expected downtime be?
A: Your relocation will occur at the time and date shared with you in your communication; on average relocations take between 2-6 hours. All users will need to be logged out during the relocation window and will not be able to login or access your solutions. We will notify you via email when the relocation is complete.
Q: Is there any cost associated with relocating to the public cloud?
A: No, there are no costs associated with RENXT/FENXT relocations to the public cloud.
Q: What plug-ins, Partner integrations, or products would make me ineligible from moving to the public cloud?
A: Please take a look a the following knowledgebase article for more information: https://kb.blackbaud.com/knowledgebase/Article/190634
Q: Will my nightly backups continue once I am relocated?
A: Yes, if you are currently getting a nightly backup, that will continue in the public cloud. Customers hosted in the public cloud will be provisioned using SQL 2019. If you regularly request backups or use database backup files for testing purposes in a local environment you may need to upgrade your environment for SQL 2019 compatibility.
Q: Can we relocate and preserve existing files to be sure all expectations are met?
A: Your existing files will be preserved by Blackbaud in the private cloud environment for 30 days after the relocation.
Q: How do I log into my database after it's been relocated to the public cloud?
A: You can find step-by-step instructions in the following knowledgebase article: https://kb.blackbaud.com/knowledgebase/Knowledge/118835.
Q: Can SSH keys be used to access the Hosted Files FTP Folder for Raiser's Edge NXT?
A: Please refer to this Knowledgebase article #19321 for more information.
This is the link to the KB article: https://kb.blackbaud.com/knowledgebase/articles/Article/193271.
This is the link to the KB article: https://kb.blackbaud.com/knowledgebase/articles/Article/193271.
Q: How do I change the regional settings for database view when hosted in the public cloud?
A: If you find that your Raisers Edge database view is showing the wrong currency or date format, you may have to adjust your regional settings. The following knowledgebase article will walk you through these steps: https://kb.blackbaud.com/knowledgebase/Article/110140.
Q: Will my database have TDE (Transparent Data Encryption) once we are in Azure?
A: Yes. Blackbaud is actively enabling TDE for all Raiser’s Edge NXT and Financial Edge NXT customers in all public cloud environments including production and non-production without any customer effort or impact to normal customer operations. TDE is an industry standard best practice methodology that provides customers with the added security of full database encryption for all fields, including free-text note fields. TDE enablement does not require any action for customers to benefit from this additional layer of security.
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People in 164 countries are raising billions for the causes they care about. See how you can, too!
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People in 164 countries are raising billions for the causes they care about. See how you can, too!
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People in 164 countries are raising billions for the causes they care about. See how you can, too!
