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Get Started with Luminate Online
Follow this step-by-step new user guide to get started using your database!
Welcome a'baud! Let's introduce you to the amazing resources at your fingertips now that you're live with Luminate Online. We'll reference these throughout this Get Started Guide as we explore must-see resources for the topics we'll cover. Within each step we'll share helpful on-demand webinars, Knowledgebase articles and Blackbaud University training courses to guide you in using your solution.
This five-step guide will get you ready to start using Luminate Online to its fullest potential:
*Our Blackbaud University courses are organized into learning paths. Each recommended training will be linked to the full learning path. From there, you can view the suggested course.
Step 1
Log In and Navigate Your Solution
Before you get started on your Luminate Online journey, make sure you have a login to access your solution. If you don't have a login, you will need another Luminate Online administrator to acquire one for you. If you are a database administrator, here is how you can start adding new users:
Now that you're logged in to Luminate Online, we'll show you around with resources on navigating and configuring your database:
On-Demand Webinars
Start with these short introductory videos from our Customer Success team:
Training
Have access to a Blackbaud University Learn® subscription? Start here with an in-depth instructor led training inside our Fundamentals of Luminate Online Learning Path:
- How do I create or add a new administrator account in Luminate?
- How can I see a list of our administrators in Luminate Online?
- How do I remove Admin access?
- What are the permissions for the varying admin groups?
Now that you're logged in to Luminate Online, we'll show you around with resources on navigating and configuring your database:
On-Demand Webinars
Start with these short introductory videos from our Customer Success team:
Training
Have access to a Blackbaud University Learn® subscription? Start here with an in-depth instructor led training inside our Fundamentals of Luminate Online Learning Path:
- Fundamentals - Overview and Constituent Management Accounts
- Basics of Luminate Online
- Basics of Constituent Management
- Search the Knowledgebase for how to do things like how to create a security group and manage permissions, manage existing security groups, and how to add users to a group or remove them.
- Join the Luminate Online Community and see how your peers are using their database.
- Chat with Support to get help troubleshooting and resolve any technical issues.
Step 2
Organizing Your Solution for a Personalized Constituent Experience
You should be able to login to your database and understand the basics of navigating Luminate Online. Let's dive a little deeper and learn how to create Interest Categories to help your organization group constituents for a more personalized experience when visiting your site or receiving emails that are of interest to them.
On-Demand Webinars
Start with these short introductory videos from our Customer Success team:
Attend Blackbaud University training to gain a strong foundation on your solution's functionality:
Additional Resources
On-Demand Webinars
Start with these short introductory videos from our Customer Success team:
- Understanding Interest Categories
- Using Surveys to Capture Constituent Contacts and Interests
- You're live on Luminate Online! Now What?
Attend Blackbaud University training to gain a strong foundation on your solution's functionality:
Additional Resources
- Search the Knowledgebase for detailed information on creating an Interest Category, including how to create an opt-in and opt-out group. You may also wish to create a Family of Interests if you have several topics that are related to one another.
- Use the How-To Documentation quick information on entering Gifts and Pledges.
- Join the Luminate Online Community and see how your peers are using their database.
- Chat with Support to get help troubleshooting and resolve any technical issues.
Step 3
Build Your Online Presence with Online Forms
Now that you are familiar with Constituent360, let's get some donations rolling in! Learn how to accept online donations or surveys to help collect information or interests from your constituents.
On-Demand Webinars
Start with these short introductory videos from our Customer Success team:
On-Demand Webinars
Start with these short introductory videos from our Customer Success team:
- Optimizing Donations for Mobile
- Everything You Need to Know About Security and Fraud
- Annualized Tax Receipting (US)
- Annualized Tax Receipting (Canada)
- Is Your Ask for Support Just Right for Goldilocks?
Training
Attend Blackbaud University training to gain a strong foundation on your solution’s functionality.
Additional Resources
- Fundamentals - Donations
- Take it a step further and complete the Blackbaud Luminate Online Fundraising Learning Path to grow your Recurring Giving Program and more.
Additional Resources
- We have a number of kits in the Luminate Online Community to help you harness the features of Luminate Online:
- After you’ve completed training, we recommend reviewing the Responsive Donation Form Kit, which includes all that is needed to create a responsive page wrapper that you can use with your Luminate Online donation forms.
- The Blackbaud Checkout Kit includes directions on how to configure your BBMS Merchant Account and mobile wallets, a modern, mobile-responsive donation form, and an easy to follow set up instructions so you can provide the full digital experience for your donors.
- Use our PDF Receipt Kit for a step-by-step build, a video tutorial, and a PDF receipt template to get you set up fast and efficiently.
- Chat with Support to get help troubleshooting and resolve any technical issues.
Step 4
Understanding Reports and Queries
You're all set up to start collecting and entering data into Luminate Online. Let's learn how to get the important information out of your database with Luminate Online Reports and Queries. Below we have some key videos, training, and a kit to help you navigate key reports.
On-Demand Webinars
Reporting will help you understand your fundraising landscape and which segments you wish to target, while you’ll use the query tool to help you build your email target group. In the end you’ll find both of these tools not only help you identify specific groups, but they will also help you create your email lists for optimum segmentation.
Have access to a Blackbaud University Learn® subscription? Take these courses:
Don't have a subscription, or want more bite-size introductory training? Take these free eLearning course:
Additional Resources
On-Demand Webinars
Reporting will help you understand your fundraising landscape and which segments you wish to target, while you’ll use the query tool to help you build your email target group. In the end you’ll find both of these tools not only help you identify specific groups, but they will also help you create your email lists for optimum segmentation.
- Organized and Efficient Reporting
- Reporting Tips in Luminate Online
- Reporting for Your Yearly Strategic Planning
- Harnessing the Power of the Query
Have access to a Blackbaud University Learn® subscription? Take these courses:
Don't have a subscription, or want more bite-size introductory training? Take these free eLearning course:
Additional Resources
- Search the Luminate Online Help Files for detailed information on Query Builder. Also find detailed instructions on how to use the query tools, create a query, or how to build a query based on a field type or different groups.
- When you approach your end-of-year fundraising campaign, this End-of-Year Reporting Success Kit in the Luminate Online Community has instructions and examples of reports you can use to analyze your end-of-year fundraising and marketing efforts.
- Chat with Support to get help troubleshooting and resolve any technical issues.
Step 5
Communicating with Your Donors
From newsletters to thank-you letters and everything in-between - Luminate Online has you covered when it comes to communicating with your donors using email.
On-Demand Webinars
Start with these helpful videos from our Customer Success team:
Have access to a Blackbaud University Learn® subscription? Take these courses:
Additional Resources
On-Demand Webinars
Start with these helpful videos from our Customer Success team:
- All You Need to Know about Luminate Online Email
- Tips & Tricks for Using The WYSIWYG Editor
- Autoresponders: Don't Set It and Forget It
- Email Deliverability and Receiving Sender Grade
- Using Engagement Factors to Suppress Disengaged Constituents
- Top Tips for Email Segmenting, Scheduling, and Sending
Have access to a Blackbaud University Learn® subscription? Take these courses:
- Fundamentals - Email
- Bonus! If you've taken all four Fundamentals courses, take a quick exam and earn your certificate!
- Complete the Blackbaud Luminate Online Marketing and Communications Learning Path to optimize your email performance and more.
Additional Resources
- We have a number of kits in the Luminate Online Community to help you harness the features of Luminate Online:
- Our Responsive Email Kit provides best practices for email, planning worksheets, five mobile responsive templates, and a full set of instructions for you to get started with responsive email in Luminate Online.
- Our Unsubscribe Page Refresh Kit provides the code needed to update the look of the existing Luminate Online Unsubscribe page.
- Chat with Support to get help troubleshooting and resolve any technical issues.
Step 1
Log In, Navigate and Configure Your Database
Before you get started on your eTapestry journey, make sure you have a proper Blackbaud ID (BBID) login to access your database. If you don't have a BBID, you will need your database administrator to acquire one for you. If you are a database administrator, here is how you can start adding new users:
Now that you're logged in to eTapestry, we'll show you around with resources on navigating and configuring your database:
On-Demand Webinars
Start with these short introductory videos from our Customer Success team:
- Video: How to Add Additional eTapestry Users
- Knowledgebase Article: How to add a new user account
- How-To Document: How to setup and manage a user security group
Now that you're logged in to eTapestry, we'll show you around with resources on navigating and configuring your database:
On-Demand Webinars
Start with these short introductory videos from our Customer Success team:
- Blackbaud Resources Overview
- eTapestry Home Page Overview
- How to Create User-Defined Fields
- Set Up Campaigns, Funds, and Approaches
- Search the Knowledgebase for detailed instructions on how to do things like how to create a new security group and how to move users to a different security group.
- Use the How-To Documentation quick information on how to add user-defined fields, system-defined fields, or Campaigns, Funds, and Approaches.
- Join the eTapestry Community and see how your peers are using their database.
- Chat with Support to get help troubleshooting and resolve any technical issues.
Webinar title goes here
Thursday, September 17, 2020 | 2:00 p.m. ET
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Webinar title goes here
Thursday, September 17, 2020 | 2:00 p.m. ET
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Webinar title goes here
Thursday, September 17, 2020 | 2:00 p.m. ET
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Webinar title goes here
Thursday, September 17, 2020 | 2:00 p.m. ET
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Congratulations!
You've made it through the new-user guide to getting started with Luminate Online. We hope this helped get to know your database better, as well as help you understand where to go when you need help!
What do I do now?
The Customer Success team offers an on-demand resource library as well as monthly live interactive sessions. We're here to help you continually optimize your workflows and help you tackle the busiest of times with seasonal topics.
- View our lineup of upcoming sessions
- Explore our on-demand resource library
- Find kits and additional resources on the Luminate Online Community Resources page.
Have a Blackbaud University Learn® training subscription? Explore the complete list of Luminate courses for even more courses.
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People in 164 countries are raising billions for the causes they care about. See how you can, too!
Lorem Ipsum
People in 164 countries are raising billions for the causes they care about. See how you can, too!
Lorem Ipsum
People in 164 countries are raising billions for the causes they care about. See how you can, too!
