We want to help you use Luminate Online to the maximum. Our goal is to help you spend less time managing your software and more time advancing your mission. Whether your organization is just getting started with Luminate, or you're a new staff member who needs to get up to speed fast, we've compiled these resources to help you succeed.
Jump-Start Your Success
New to Luminate Online? Start Here! Learn how Luminate Online can help your organization reach, engage, and expand relationships using smart, integrated campaigns. We will also review how to login for the first time and provide a checklist with resources to help you get started. (15 minutes)
Blackbaud University Training Courses
Did you know? All Learn Basics online eLearning courses are included in your Luminate software purchase and are available on-demand for all users. Build your Luminate knowledge with these on-demand courses:
Blackbaud University Curriculum for Luminate®
Blackbaud also offers instructor-led online courses for hands-on learning, certification, and organizational best practices coures. View All Luminate Training Courses here.
Disbursements to your account will be made every business day, excluding bank holidays.
More details, including a sample disbursement calendar, are located in the Disbursement Information tab under General Settings from within the Blackbaud Merchant Services Web Portal.
As a reminder, Blackbaud will both deposit funds and debit your bank account for the full amount of any negative or debit balances (including any chargebacks and reversals). Failure of an attempted debit will place all payouts on hold so be sure your bank allows both deposits and debits from these merchant ACH IDs.
Credit Card Updater
Using Credit Card Updater, you can minimize disruptions in monthly revenue. Your first updates will be received in 6-8 weeks, following our security and registration processes, and monthly thereafter.
Credit Card Updater is available in the following Blackbaud solutions. To ensure that it is properly configured and you can begin receiving updates, please review the documentation below:
If you are already using Credit Card Updater, you will no longer be charged the per-update rate/monthly minimum as those costs are now included with your new per-transaction rates.
Premium Fraud Management
If your organization is experiencing online credit card fraud, you can enable Premium Fraud Management to help mitigate it and then disable the service once resolved. To enable or disable the service, login to the Blackbaud Merchant Services Web Portal and select:
There is no additional fee charged for screening transactions.
With Blackbaud MobilePay, you can take payments on the go. Your organization is eligible to receive up to six free Blackbaud MobilePay readers. Additional readers may be purchased.
To order your readers, please complete the “Request Reader” form on our website.
Should you have any questions about these features, please join one of our upcoming product tours.
These webinars were developed specifically to provide new Luminate Online users with helpful tips, tricks, and best practices to help you get ramped up quickly.
You're Live on Luminate, Now What?
So, you're live on Luminate Online and ready to hit the ground running. Where to start? In this segment, we'll discuss the next steps you should take to integrate your new Luminate forms on your organization's website, get started with an email welcome series to greet your new constituents, initiate regular enewsletter communications, and do some basic reporting. You’ll be off and running with your new forms and communications in no time. (32 minutes)
All You Need to Know About Luminate Online Email
Planning and executing one-time and ongoing email campaigns in Luminate Online is vital to your organization's long term success. Learn best practices, tips and tricks for using Luminate Online email. Topics include how to work with the WYSIWYG, A/B Testing, measuring your success and much more. (18 minutes)
Doing More with Luminate Online
Ready to take your knowledge of Luminate Online to the next level? This webinar will provide you with more advanced but accessible techniques you can use right away to enhance engagement and boost your online fundraising results. (41 minutes)
To continue your success with Luminate Online, check these live webinars:
30-Minute Tips and Timesavers
View Upcoming Sessions and Register Here
Join our webinar series, 30-Minute Tips and Timesavers for Luminate Online and TeamRaiser, with some of our best Blackbaud solutions experts. Each month they'll cover a different topic to help you use your software more effectively and reduce the time you’re spending on outdated processes.
Connect with other users, stay updated on new features, and access free toolkits and resources.
Contact our Customer Support Team if you have any questions or issues.
Customer Success is here to connect you to relevant information about maximizing your solutions, implementing industry best practices, and growing your impact.