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Luminate Online Road to Success


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Customer Success is here to connect you with resources and information to help you maximize use of Luminate Online and TeamRaiser. Our goal is to guide you to manage your Blackbaud solution effectively. Whether your organization is just getting started with Luminate Online or you're a new staff member who needs to get up to speed fast, we've compiled these resources to help you succeed. 

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Success Sessions 
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Functionality, Features, & Fresh ideas
Join Customer Success to learn more Luminate Online functionality, dig into a relevant topic, and discover the best resources no matter where you are in your journey. Whether you need a quick overview, training through Blackbaud University, or understanding quick tips and successful measures in Luminate Online and TeamRaiser. Find training and session opportunities below.

Quarterly Town Hall Meetings
The Town Hall meetings allow for in-depth discussion on relevant topics that impact your use of Luminate Online.

Q1 Luminate Online Town Hall: Email Deliverability
Participate in our first Luminate Online Quarterly Town Hall on Wednesday, February 26 @ 1 p.m. ET. During this session, we’ll discuss ways your emails are being graded, you’ll look “under the hood” at how our email system sorts and sends mail, and how you can leverage this knowledge in building campaigns. We’ll share steps your organization can take to improve your email inbox placement and as well as how to efficiently utilize Blackbaud’s recommendations for spam trap prevention and improve email deliverability.

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New to Luminate Online?

Learn how Luminate Online can help your organization reach, engage, and expand relationships using smart, integrated campaigns.

We will also review how to login for the first time and provide a checklist with resources to help you get started. (15 minutes)

Watch Now!
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Luminate Online Tips and Timesavers: Maximizing Advocacy

March 4 | 1:00 p.m. ET 
Looking for new advocacy ideas that’ll get your message heard? We’ll discuss techniques for using Blackbaud Luminate Online® to generate activist phone calls, and how social media integrations can help your messages reach your targets and create impact.

Register Today!
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TeamRaiser Road to Success

The Road to Success sessions will prepare you to re-launch your TeamRaiser event, guide you on best of practices in recruiting and coaching fundraisers, provide reporting how-to, day of event tips, and more. This month we're focusing on coaching and recruiting communication.

UP NEXT: TeamRaiser Communication Series
Learn which tools are available for coaching and recruiting, or take a dive deep into advanced email segmentation practices. Your Customer Success team will also share best practices and complimentary resources along the way.


Brand new to TeamRaiser? Watch Peer-to-Peer Fundraising with TeamRaiser OnDemand session first followed up with Luminate: Basics of TeamRaiser to ensure you have a strong foundation before joining these sessions.

Register Today!
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Luminate Online & TeamRaiser Training with Blackbaud University

Did you know? All Learn Basics online eLearning courses are included in your Luminate Online and TeamRaiser software purchase and are available on-demand for all users.

Start with eLearning Basics on-demand courses or jump to instructor-led online courses for hands-on learning. In each of the topic areas, courses are listed in the order they should be taken.

And don't forget our Organizational Best Practice courses. Our curriculum is designed to give you the knowledge about relevant nonprofit topics you need to be successful. These courses will explore strategies, inspire conversation, and help you apply industry best practices at your nonprofit organization.

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Additional Resources 
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Road to Success recording links will be posted here. Resource checklist and ability to ask Questions are available when viewing the recording. Providing you relevant information at the right time based your needs.  

The following resources are available to you via Blackbaud Community or Blackbaud Institute.


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People in 164 countries are raising billions for the causes they care about. See how you can, too!


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Lorem Ipsum

People in 164 countries are raising billions for the causes they care about. See how you can, too!


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People in 164 countries are raising billions for the causes they care about. See how you can, too!


 
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