Blackbaud Altru Accelerate Program

Go Live Preparations and Assistance

Deadline-Point of Sale Hardware Configured and Tested | Week 13
Deadline Requirements
In order to Go Live in Altru, you need to ensure that your hardware is set up and compatible with Altru. This should be tested ahead of go live in case there are any issues to be worked out. This is not a call.

Preparing for a Successful Go Live | Week 13
Recommended for Key Project Team Members
Session Requirements
With your go live fast approaching, we want to review the final steps leading up to your go live, as well as provide some tips on how to ensure go live goes smoothly.  We’ll also cover how to get support with Altru once you are live in the system.  In time remaining, we can review any questions you have about the remainder of the project or configuration in the system.

Go Live Checklist Review (Front Office)  Week 13
Recommended for Key Project Team Members who attended the design and completion session and representatives from departments whose features are going live with Altru
Session Requirements
Going live with a new system is an exciting time for your organization! Prior to your true Go Live date, we’ll spend some time preparing your organization by testing new business processes related to your Front of House, including Admissions, Programs, and Group Sales. This will help us to identify any last-minute adjustments that may need to be made. We will also spend time testing the hardware you have configured in Altru.

Go Live Checklist Review (Back Office) | Week 14
Recommended for Key Project Team Members who attended the design and completion session and representatives from departments whose features are going live with Altru
Session Requirements
Going live with a new system is an exciting time for your organization! Prior to your true Go Live date, we’ll spend some time preparing your organization by testing the new business processes related to your Back Office, including Development and Membership. This will help us to identify any last-minute adjustments that may need to be made.

Go Live Office Hours | Week 14
Recommended for Key Project Team Members
Session Requirements
Feeling overwhelmed by the thought of your Go Live? This session will focus on answering any last-minute questions you may have about going live with Altru.

End User Training Week – No Sessions | Week 15

Go Live Assistance | Weeks 16-17
Recommended for Key Staff involved with Daily Operations and Altru Related Management
Session Requirements
Begin using Altru in your real time, live environment! We will work together throughout your organization's scheduled Go Live session to ensure minimal disruptions to your constituents. At its completion, all staff members will use Altru for their daily work in Altru.