Blackbaud Raiser's Edge with Customer Sucess

Your Implementation: Prepare & Design

In this phase we will prepare and plan your project before undertaking a business processing, data review and design phase.

Kick-Off Call and Scope of Work Review

Task: Your project manager will set up a call to go through areas of the scope of work and kick off the project. The call will include:

  • Highlights in the Scope of Work
  • Stages of implementation
  • Introduction of the implementation methodology
  • Introduction of the roles at Blackbaud, gain insight on the roles at your organisation and discuss the collaborative approach
Output: These tasks will follow the Scope of Work and Kick-Off Call.
  • Checklist of what needs to be done before the project plan is completed

Business Processing & Design

Task: Your consultant will assist you with reviewing your completed Excel workbook conversion document and provide any guidance on improving the data quality. A brief summary document will be provided at the end of this session. Download your Design and Mapping Agenda
Action: Prepare for this session by completing the steps below 

  1. Complete the Pre-Consulting Survey and return to your consultant and project manager before the first consultancy 
  2. Complete the Hosting Authorisation form and return to your project manager. Verify fields to complete directly with your project manager. 
  3. All attendees for the initial consultancy to have been invited to the Blackbaud website and created a Blackbaud ID and password 
  4. All attendees for the initial consultancy to have attended online instructor led fundamentals training course, specifically 
    • Raiser’s Edge: Fundamentals - Constituents
    • Raiser’s Edge: Fundamentals - Gifts 
  5. All attendees for the initial consultancy to have been added to Raiser’s Edge NXT as a user with Admin rights and downloaded the Citrix receiver 
  6. Confirm the logistics with your consultant 
  7. Ensure consultancy is booked in attendees calendars, individuals are prepared for sessions and bring any procedures to the sessions 

Project Plan

Task: Your project manager will book a call after you submit your Unavailable Dates to walk you through your implementation plan. The call will include:

  • Line by line review to inform you of what is expected of Blackbaud and your organisation
  • How the collaborative approach is implemented in each stage
  • Q&A
Output: Project plan will be sent to you to sign-off 

Updates to Excel Data Document

Task: Based on the discussions during the data review and design sessions, you will spend this time finalising your Excel workbook

Submit Test Extract of Data

Task: Submit your initial copy of data to us
Action: 

  1. Provide your completed Excel document to your conversion programmer via our Blackbaud Secure Thru Box for your test run. Your project manager will provide you the details